This Privacy Policy explains how TailorCraft processes personal data when users visit the website, make an enquiry, book an appointment, or use our tailoring, remodelling, and upcycling services. It also explains the main purposes for processing, the circumstances in which data may be shared, and the choices and rights available to users under applicable South African privacy law.
Use the contact details below for questions about this policy or the handling of personal data.
We use personal data to respond to enquiries, arrange fittings, assess garments and materials, prepare quotes, manage approvals, carry out remodelling or alteration work, coordinate collection, process payments, maintain records, operate the website, improve service quality, and meet legal or accounting obligations. We may also use data to communicate about a current project or a related service request.
We may share personal data with trusted service providers that support website hosting, communications, appointment handling, payment processing, record keeping, or similar operational functions. These parties are expected to handle data under appropriate confidentiality and security obligations and may not use it for unrelated purposes.
We may disclose personal data if required to comply with a legal obligation, enforce our terms, protect our rights, respond to lawful requests, or address fraud, security, or safety concerns. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
Subject to applicable law, users may request access to their personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where we are not required to keep the data. Some requests may be limited where we must retain records for legal, contractual, or operational reasons.
Requests relating to access, correction, objection, or deletion should be made using the contact details in this policy. We will assess each request in line with applicable law and respond within a reasonable period after verification and review of the request.
Personal data is retained for the period needed to manage enquiries, quotes, appointments, projects, payments, records, and any follow-up relating to the service provided. When data is no longer required, we delete it, anonymise it, or archive it where retention is needed for legal, accounting, or dispute-handling purposes.
If we make material changes, we will update the policy on the website and may take additional steps where required by law or where the change affects how personal data is used. The revised version applies from the date it is posted unless stated otherwise.
We may process contact details, enquiry content, appointment information, garment and project details, fitting notes, payment and billing records, communication history, and technical data such as device and usage information. Where relevant to a redesign or alteration request, we may also process photographs or other images of garments and related materials provided by the user.
We collect personal data when users submit an enquiry, book an appointment, request a quote, approve a concept, communicate with us, make a payment, or attend a fitting or collection. We may also receive information from browser or device activity on the website, and from records created during the handling of a garment or project.
The website may use essential cookies for core functions, preference cookies to remember selections, and analytics cookies to understand site performance and visitor activity. We do not rely on cookies to collect more information than is needed for these purposes.
We use cookies and similar tools only to support website operation, remember basic preferences, and understand how the site is used. Users can manage cookie settings through their browser controls, and some features may not function properly if certain cookies are disabled.
